What to Do If Your Deposit Is Unfairly Withheld

You’ve cleaned the flat, handed back the keys, and waited patiently — only to find your landlord is withholding part (or all) of your deposit. Sound familiar? In 2025, renters in England and Wales still face deposit disputes, but the law is on your side — if you know how to use it.

Your Deposit Must Be Protected by Law

If you rent on an assured shorthold tenancy, your deposit must be held in a government-approved scheme (TDS, DPS, or MyDeposits). Your landlord should have given you ‘prescribed information’ confirming where it’s protected — within 30 days of you paying it.

Common (and Unfair) Reasons Deposits Are Withheld

General wear and tear being labelled as damage
Claims without receipts or proof of deductions
Unreasonable charges for cleaning (when you left it spotless)

How to Dispute It Through the Scheme (Free)

Each deposit protection scheme includes a free dispute resolution service. If you don’t agree with the deductions, raise a dispute directly through the scheme’s website — you’ll need evidence (photos, inventory, cleaning receipts, etc.). The decision is legally binding.

Tips for a Strong Dispute Case

Take detailed move-in and move-out photos
Keep emails and messages about cleaning or damage
Request invoices for any deductions your landlord claims

How Property Krowd Helps You Stay in Control

We help you build a clear timeline of your tenancy, upload visual evidence, and generate letters or responses you can send through the scheme. If things escalate, we’ll guide you to further support through legal partners like Krowd Advisory.

Don’t Let Go Without a Fight — You Earned That Money

Your deposit isn’t a bonus for landlords — it’s your money. If deductions feel unfair, take action. Property Krowd is here to make the process less stressful and far more successful.