What to Do If Your Landlord Refuses to Make Repairs

Living with damp, a broken boiler, or unsafe electrics? If your landlord refuses to fix it — or ignores you completely — it’s not just frustrating, it’s illegal. In 2025, the law is clear: landlords must maintain safe, habitable homes. Here’s what to do if they’re not playing fair.

Your Legal Right to Repairs (Section 11)

Section 11 of the Landlord and Tenant Act 1985 makes landlords responsible for the structure of your home and key services like water, heating, gas, and electrics. It applies even if it’s not written into your tenancy agreement.

Step-by-Step: What to Do Next

Report the issue in writing (email is fine) with photos if possible
Give your landlord a clear deadline — usually 14 days
Keep a copy of all communication and responses

Still Nothing? Involve the Council

If your landlord doesn’t act, contact your local council’s environmental health team. They can inspect your home and, if needed, issue an enforcement notice forcing repairs. This also protects you from retaliatory eviction (Section 21 bans apply for 6 months after enforcement).

How Property Krowd Can Help

We help renters generate clear, time-stamped repair logs with evidence, template letters, and escalation guidance. If formal legal support is needed, we refer you to our trusted partner, Krowd Advisory.

Don’t Suffer in Silence

Your landlord has legal duties — and you have a legal voice. With Property Krowd behind you, you don’t have to fight for a safe home alone.