Repairs and Your Rights: What Landlords Must Fix in 2025

If something breaks in your rented flat — a boiler, roof, or even your front door — it’s not just your problem. In 2025, landlords in England have strict legal obligations to repair and maintain their properties. But too many tenants still get ignored, fobbed off, or pressured to pay themselves. Here’s what the law says, and what to do if your landlord won’t play fair.

What Repairs Are Landlords Legally Responsible For?

Under Section 11 of the Landlord and Tenant Act 1985, landlords must keep the structure and exterior of your home in good repair. That includes:

Roof, walls, windows, and external doors
Heating systems and water heaters
Gas, electricity, water, and sanitation systems
Common areas in HMOs or flats (e.g., stairwells, entryways)

What Doesn’t Count as Their Responsibility?

Tenants are generally responsible for minor wear-and-tear, cosmetic issues, or damage they’ve caused. For example, repainting scuffs or replacing lightbulbs is usually on you — unless agreed otherwise.

What If My Landlord Ignores Repairs?

Start by reporting the problem in writing. If they don’t respond within 14 days, you can escalate to the local council’s Environmental Health team. They can inspect the property and issue improvement notices or fines. The Krowd can help you gather evidence and draft formal notices.

📸 Tip: Keep a Repair Log

Use photos, dates, and screenshots of texts or emails to track ignored repairs. The more evidence you have, the stronger your case.

Can I Withhold Rent If Repairs Aren’t Done?

Not without legal advice. Withholding rent could lead to eviction. But in some cases, tenants can use the ‘rent repayment order’ process or claim for compensation. The Krowd helps assess these options safely.

How The Krowd Can Help With Repairs

We’ve built an online tool that guides you step-by-step: document the issue, submit it formally, and get legal support if needed. We can even flag recurring offenders to councils or legal partners.

Don’t Let It Slide — Push for What You’re Owed

Repairs aren’t favours — they’re legal obligations. If your heating doesn’t work or your roof’s leaking, you have every right to demand action. The Krowd is here to make sure they listen.