Understanding Section 11: Your Right to a Safe, Repair-Free Home

If you’re a tenant in the UK, you have a legal right to live in a home that is safe, secure, and free from major disrepair. But what happens when your landlord ignores leaking pipes, faulty electrics, or severe damp?

That’s where Section 11 of the Landlord and Tenant Act 1985 steps in. It's the law that gives renters the power to demand repairs — and take action if they’re ignored.

What is Section 11?

Section 11 is a key part of UK housing law that outlines a landlord’s legal duty to maintain rental properties. This includes keeping in good repair:

The structure and exterior of the home (roof, walls, windows, etc.)
Heating and hot water systems
Sanitation (toilets, sinks, baths)
Gas, electricity, and water supplies

If any of these break or become unsafe, it’s the landlord’s responsibility to fix them — not the tenant’s.

Common Issues Covered by Section 11

Here are some examples that often fall under Section 11 protections:

Leaking pipes or water damage
Damp and mould caused by structural problems
Cracked walls or unsafe stairs
Broken boilers or lack of heating
Electrical faults or exposed wiring

Tenant Responsibilities

While landlords handle major repairs, tenants are expected to:

Keep the property clean
Report problems quickly
Avoid causing damage
Replace basic things like bulbs or batteries

What to Do If Repairs Are Ignored

1. Report the issue in writing
2. Wait a reasonable time (e.g., 14 days)
3. Contact your council’s Environmental Health team
4. Ask for a formal inspection
5. Consider legal action if needed

The Krowd can help you track issues, gather evidence, and connect with legal experts — without needing a solicitor upfront.

Can I Stop Paying Rent?

No. Even if repairs are outstanding, you must still pay rent. Instead, build a paper trail and seek support. Retaliatory eviction after reporting repairs may be illegal.

Final Tip: Document Everything

Take photos. Keep messages. Log every call. This evidence can support complaints, legal claims, or even rent repayment orders.

Need Help?

If you feel stuck or ignored, join The Krowd. We help tenants take action, hold landlords accountable, and live in homes that are truly safe and secure.